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FAQs
What happens after I place my order?
Once your order is placed, you’ll receive an order confirmation by email. We’ll then process your sofa and keep you updated as it moves towards dispatch. Once dispatched, our delivery partner will contact you to arrange a suitable delivery date.
I’m new to Sofabase. What should I know?
Sofabase is a new UK sofa platform, but every order is handled with real in time tracking, clear delivery updates, secure checkout, and real support if you need us.
Is my payment secure?
Yes. Your payment is processed through secure checkout using trusted payment providers. Sofabase does not store your card details directly.