FAQs
Why doesn't Sofabase have a phone number?
Sofabase doesn’t operate a traditional call centre. Our support is fully online, staffed by real people ready to help you quickly and efficiently. All inquiries are handled by our team. For urgent issues, you can request a call directly from us.
Can i get in touch with Sofabase via email?
Absolutely! Please contact us at hello@sofabase.co.uk.
Our team aims to respond within 24 hours, though during peak sale periods, it may take slightly longer.
For the quickest assistance, consider connecting with us via WhatsApp Live Chat!
How do i cancel my order?
Orders can be canceled up to 48 hours before dispatch. Please email our team with your cancellation request as soon as possible or contact us via Whatsapp Live Chat for a quicker response!
If your cancellation is accepted, you will receive a confirmation from us.
After the 48 hour window, we may be unable to cancel your order, as it could already be in processing or transit.
How do i start a warranty claim?
Please email your details, order number, and a description of the issue, along with any photos or videos, to hello@sofabase.co.uk as soon as possible.
Our dedicated Warranty Team will begin investigating your case within 2 working days.
To help us resolve your issue quickly, ensure you include all relevant information: order number, postcode, a detailed description of the problem, and any photographic or video evidence you have collected.