Getting your new sofa home should be the easy bit. From arranging your delivery to room of choice and assembly, we keep you updated so you know what is happening every step of the way.
Delivery made simple
We’ll deliver your sofa to the room of your choice and assemble it, so you can get settled in without the hassle.
Deliveries take place Monday to Friday between 7:00am to 7:00pm.
Delivery costs £129 across England, Wales and selected areas of Scotland. We do not currently deliver to Northern Ireland or the Scottish Highlands. See our Terms & Conditions for full details and exclusions.
Before delivery day
Order confirmed
Once your Sofabase order is placed, we’ll send you an order confirmation with your purchase details and the estimated delivery lead time for your sofa. In stock sofas are delivered quick, while made to order sofas take longer depending on the model. Your product page will always show the expected lead time before you buy.
Book your delivery
When your sofa is ready for delivery, our approved delivery partner will contact you to arrange a suitable date. We may also send delivery updates and booking information by WhatsApp, SMS or email, so you always know what is happening with your order.
Prepare for delivery
Before the big day, take a few minutes to get your home sofa ready. Check doorways, hallways, staircases and any tight turns to make sure there is enough space for your new sofa to reach its room of choice. Clear the delivery route of furniture, rugs and anything that could get in the way, and make sure someone aged eighteen or over is home to accept and inspect the delivery. Please note, Sofabase cannot accept responsibility for damage caused where access has not been adequately cleared or is unsuitable for safe delivery.
On Delivery Day
On the day of delivery, our drivers will call or text you with an estimated arrival time, usually around thirty to sixty minutes before they reach you.
Live order tracking
Once your sofa is on its way, you’ll receive delivery updates so you can follow the progress of your order. On the day of delivery, our drivers will call or text with an estimated arrival time, usually around thirty to sixty minutes before they reach your home.
Delivery & Assembly
Our professional two person delivery team will bring your sofa into the room of your choice and assemble it for you. Before leaving, you will have the opportunity to inspect your sofa and make sure everything is perfect. Packaging is not removed by our delivery team, but don’t worry, it’s easy to deal with. It’s made from recyclable cardboard and plastic, so once you’ve checked everything over and you’re happy with your sofa, you can recycle it responsibly.
Sit Back & Relax
Before the delivery team leaves, take a moment to check your sofa and make sure everything looks as expected. If you have any questions or spot an issue, raise it with the team straight away. Once everything is sorted, the delivery is complete and your new sofa is ready to enjoy.
Leave it to the pros
Our two person delivery team will bring your sofa into the room of your choice and get everything set up for you, so there is no heavy lifting on your side. They are experienced in handling large furniture and will take care of your sofa from the van to its new spot in your home.
Once it is in place, the team will assemble your sofa and make sure everything is sitting as it should. Packaging will be left with you after delivery and can be recycled once you have checked your sofa and are happy with everything.
Before the team leaves, give your new sofa a good look over and ask any questions you need to. Then the hard part is over and you can get comfortable.
FAQs
Delivery Location & Timeframes
How long will my order take to arrive?
Most Sofabase sofas are delivered quickly and without fuss.
In stock sofas are typically delivered from seven to ten working days. Made to order sofas usually take four to eight weeks, depending on the model. Some may take up to twelve weeks, as they are crafted specifically for you.
All products display an estimated delivery lead time on the product page so you know what to expect before ordering.
Where do Sofabase deliver?
We currently deliver across England, Wales, and parts of Scotland.
We do not deliver to Northern Ireland or the following postcodes:
HS, KA27–28, KW15–17, PA41–78, PH41–44, PO30–41, TR21–25, ZE, BT
If you are unsure whether we deliver to your area, please contact our team before placing your order.
Delivery Costs & Options
How much does delivery and assembly cost?
Delivery costs £129 across England, Wales and selected areas of Scotland. We do not currently deliver to Northern Ireland or the Scottish Highlands.
Please note that once items are dispatched, delivery charges become non refundable.
Some Scottish postcodes may not be covered, so please contact us before ordering and we’ll confirm if delivery is available.
Packaging is not removed by our delivery team.
How much does delivery cost for care kits and fabric swatches?
England, Wales and Scotland: Free via Royal Mail First Class
Only one delivery charge applies per order.
On the Day of Delivery
What happens on delivery day?
Our delivery team will contact you to arrange a delivery date. A delivery window will usually be provided shortly before arrival.
Our team will deliver your sofa into the room of your choice and assemble it. You will be asked to inspect the sofa before signing the delivery note.
Your sofa will be delivered to your room of choice and assembled. Packaging is not removed by our delivery team, but don’t worry, it’s easy to deal with. It’s made from recyclable cardboard and plastic, so once you’ve checked everything over and you’re happy with your sofa, you can recycle it responsibly.
If anything does not look right, please flag it immediately with drivers so we can resolve it.
Will the drivers give me notice before delivery?
Yes. Our delivery partner will contact you to arrange your delivery date, and a delivery window is usually provided shortly before arrival so you know when to expect your sofa.
Can I change my delivery date?
Yes. You can reschedule your delivery by contacting us before your order is dispatched. Once dispatched, changes may incur a re delivery fee.
Missed Deliveries & Changes
What if I miss my delivery?
If a delivery is missed, refused on arrival, or cancelled within seventy two hours of dispatch, a re delivery fee applies. Once paid, we will arrange a new delivery date with you.
What if I need to change my delivery date?
If you need to change your delivery date, please contact us seventy two hours before dispatch. Changes made with less notice will incur a re delivery fee according to your location.
Access & Fit
What if my sofa does not fit?
Sofas and large furniture items can be difficult to manoeuvre, so we recommend checking your room measurements, access routes, staircases and doorways before placing your order. Whilst most of our sofas are designed to fit through standard UK doorways, it remains the customer’s responsibility to ensure the sofa can be delivered safely into the property.
If you are unsure whether a product will fit through your access points, our team will be happy to help review measurements before you order or read our measurement guide.
If the sofa cannot be delivered due to access issues and needs to be returned to the warehouse or re delivered, a re-delivery fee applies according to your area.
Doorstep delivery can be chosen, but we cannot accept liability for damage caused while attempting to move the sofa into your property.
Will you deliver through a window?
No. We do not offer window access, crane lifts, or specialist delivery services. All deliveries must be made through safe, standard access routes.
Before or After Delivery
Does Sofabase remove my old sofa?
We do not currently offer an old sofa removal service. You will need to arrange disposal old sofa. We always recommended removing your old sofa after your new sofa arrives. Where suitable, you could also consider donating your old sofa to a charity such as the British Heart Foundation.
What if my sofa arrives damaged?
Please inspect your sofa on delivery. Any visible damage must be reported and the item refused before signing the delivery note.
Signed deliveries cannot later be accepted for visible damage claims.
If a manufacturing fault appears after delivery, it may be covered under your warranty following review and photographic evidence.
