FAQ's

Once your order is ready and dispatched, our delivery team or partner will contact you to arrange a suitable delivery date with plenty of notice to prepare.

Delivery times vary by product. Some items are available with fast delivery, while made to order sofas take longer. Estimated lead times are shown on each product page.

Most sofas are delivered by a two person delivery team. Some sofas may arrive in sections to make access easier.

We strongly recommend checking all measurements, including doorways, hallways, staircases, and access points before ordering. If delivery cannot be completed due to access issues, additional charges or return fees may apply.

Yes. You will receive email updates as your order progresses, including confirmation and delivery scheduling.

Our customer service team is available via the Contact Us page and can provide updates on your order status.

Yes, all our sofas are delivered to your room of choice.

Simply choose your sofa or furniture item, select your preferred options where applicable, and complete checkout online. Once your order is placed, you will receive an order confirmation by email.

If your order has not entered production or dispatch, we may be able to help. Made to order items may incur a cancellation or amendment fee once materials or production have been allocated.

Each product page clearly states whether an item is in stock or made to order, along with an estimated delivery timeframe.

Yes. Multiple items can be ordered in one checkout. Delivery timelines may vary if items have different lead times.

Where possible, we aim to deliver items together. If lead times differ, deliveries may be split.

Yes. All Sofabase sofas include a standard structural warranty for peace of mind.

The warranty covers manufacturing defects related to the structural integrity of the frame and seating, subject to fair use. We do not cover normal wear & tear.

Most sofas are covered by a standard 1 year warranty. Certain models include a 5 year warranty on the structural frame, and some Adorned sofas come with a 25 year warranty.

Yes. We offer a 6 year sofa care plan in partnership with Staingard.

Our six year care plan provides extended protection against accidental damage and helps maintain your sofa’s condition over time. You can find out more here.

Yes. The plan is optional and can be added at checkout.

It is ideal for busy households, families, or anyone who wants extra reassurance for everyday living.

Regular light vacuuming and prompt attention to spills is recommended. Fabric and leather care kits are available to help protect your furniture.

Yes. We offer fabric and leather care kits designed to help extend the life of your sofa.

Yes. All Sofabase sofas comply with UK fire safety regulations and include the required fire safety labels.

The fire label confirms that your sofa meets UK fire safety standards. It shows that the upholstery and fillings have been tested for safety and compliance, giving you peace of mind in your home.

Yes. You have fourteen days from delivery to decide if your item is right for you, subject to our returns policy.

Delivery charges are non refundable, and customers are responsible for return transport. Please refer to our returns policy.

Exchanges may be considered within the returns window, subject to availability and condition.

We accept major debit, credit cards and approved finance options at checkout.

Yes. Flexible finance options may be available, subject to approval.

You can contact us via the Contact Us page on our website. Our team aims to respond promptly and clearly.

Our customer service team is available Monday to Friday, 9am to 5pm. All responses and calls are handled during these hours.

Yes. We proudly offer Blue Light Discount. Simply contact us before placing an order and we will guide you to apply discount.

Sofabase offers premium sofas at the best prices, backed by clear communication, reliable delivery, and honest customer service from a UK family run brand.